SWORDFISH ESSENTIAL

Small business owner?

Are you a small business owner tired of overdue invoices and nowhere to go? Swordfish Essential is your cash flow management solution with a bit of magic. Increase your cash flow and accounts receivable, proceed with your own internal collections and when you have had enough, effortlessly handover these accounts and let our panel of collectors do the work for you.

Try out Swordfish Essential, our new solution for SME’s. Manage your day to day cash flow and files according to industry standards. An interactive solution assisting you to build a file, tick all the boxes regarding legalities and increase your cash flow by following diligent procedures and habits that work. When enough is enough? You have a panel of experts at your fingertips eager to take on your single account handovers. Or are you on the other side of the spectrum wanting to help SME’s by being on our exclusive panel? Become part of the movement. Try it out for free to experience the power that is Swordfish Essential. Contact us if you want to become part of our panel.

SWORDFISH FLAGSHIP

(Professional, Advanced and Enterprise)

Debt collection your game?

Swordfish is the preferred debt collection software provider by small, medium and enterprise businesses in the debt recovery and collection industry.

Improve your standing in the debt collection industry in South Africa. Swordfish has become a household name in the world of debt collection.

Our flagship product – Swordfish Professional, Advanced and Enterprise continues to show its value as a cradle to grave debt collection system. It has become the household name and preferred solution in the industry. With industry leading functionality, integrations, legal application and compliance – it sets itself apart. The preferred debt collection software and team in the industry. A powerful machine that can assist you with soft, pre-legal, legal and post legal collections. An all encompassing recoveries software tool with no limitations.

SOFTWARE BENEFITS

TRUSTED

Software provider and solutions preferred by our industry leaders. Join them – it works.

AFFORDABLE

No maintenance. No server and hardware related costs. Cloud hosted solutions with flexible pricing packages to suit your pocket.

CLOUD

Online solutions. Accessible anywhere and at any time. Easy access to your preferred solution and platform on any and all devices.  Keeping things going at the office or remotely has never been easier.

SECURE

International standards of security.  We keep everything safe so that you do not have to. Swordfish is subjected to periodic audits and scrutiny by Commercial Banks in South Africa.

MONTH-TO-MONTH

No fixed term contracts. We want you to want to continue to partner with us.

PAPERLESS

Paperless environment allowing you to access all financial or debtor information, files, documentation, arrangements via your preferred application.

WEEKLY FEATURE DEPLOYMENT

We have weekly deployment cycles to ensure a steady flow of new features, enhancements and optimisation.  Keeping up with the trends and your business needs.

SUPPORT

Humans are available to help you! An experienced technical team, support and dedicated account managers at your disposal. Technology is important but nothing will ever replace outstanding client service and face to face interaction.

STRATEGY

With the assistance of some clever integration partners Swordfish will turn you into a tactical strategist.  Take the lead in the industry by using our solutions with powerful integrations that will enable you to make your data work for you.  Powerful tools to assist with critical thinking and decision making in your business.

PRODUCTIVITY

Become more productive and efficient by using a Swordfish solution. A vast system with many capabilities and clever integrations to help you achieve more by doing less. Managing workflows and implementing your strategies has never been easier.

COMPLIANCE

Allow us to help you do things right. Swordfish solutions complies at all times with the latest applicable legislation and regulations. We are leaders in our craft.

ALL-INCLUSIVE PACKAGES

Upfront transparent pricing packages. No hidden costs. With us you don’t have to work with various technology providers. We do it all for you.

MAGIC

Single account handovers here we come!  Join the movement.

SOFTWARE FEATURES

Our product offering is based on an all-inclusive approach. Can’t find what you are looking for? We will custom develop it for you. One software solution – with all of the functionality.

IMPORTING

Importing your data has never been easier.

Add your data to the system at a click of a button. Make use of our bulk importer or automated importer functionality for daily scheduled tasks.  Most of these tasks can be fully automated.

REPORTING

Knowledge is power.

Endless reports to suit your business needs and to assist you in gaining the competitive advantage and to streamline your approach.

PERFORMANCE MANAGEMENT

What you measure is what you get.

Performance management features are available to assist you with strategic decision making as well as KPI management of your users.

DATA MANAGEMENT

Your data – your goldmine.

Let your data do the work for you.  With various integrations including data analysis and automation packages via Tableau, the possibilities are limitless.

DIARY

Time is money – let’s make the most of it with good planning.

Depending on your process agents may take ownership of matters in the queue, work as teams or proceed with advanced automated diary rules.

AUTOMATION

Time waits for no one so let us get our go on.

Time is money and this has never been more applicable than in the revenue and recoveries industry. We understand this and ensure that most functionality on Swordfish can be automated and performed in bulk.

CAMPAIGNS

It is our job to provide you with options and not limitations.

Dynamic automated or manual campaign functionality which allows you to run campaigns on actions of your choosing.

CUSTOM FIELDS

Create what you need.

Our standard view not suited to your process or workflow?  Create and manage your own custom fields which amongst others are available on our standard reports.

TRACING

Up to date and relevant debtor information to ensure you keep your edge.

Submit your records for tracing via Swordfish or make use of your own preferred tracing agents through the solution.

OUTSOURCING

External debt collection management.

Swordfish enables you to generate your own external debt collection panel.  Outsource accounts to them by the press of a button and start to manage and monitor their performance.

LEGAL

Compliance is not our name but it surely is part of our game.

Safeguards are in place to guide you through the legal minefield. Prescription and In Duplum in terms of the relevant legislation and regulations as well as Common Law forms a fundamental part of the system.  Accompanied by detailed legal functionality as well as bulk functionality for the submission of documents to court.

ELECTRONIC COMMUNICATION

SMS, AVM, Emails.  Make use of our bulk functionality to improve efficiency.  Set up your own templates, run campaigns with your preferred electronic communication medium.

PROMISE TO PAY

A promise to pay is only as good as the money you receive in the bank.

Advanced PTP functionality available on single debtor accounts or across multiple accounts linked to that debtor.  Our PTP functionality assists the agent to capture the data correctly when the payment arrangement is made.  Smart automation thereafter ensures you do not skip a beat.

NAEDO's

Choose your preferred partner.

Swordfish is integrated with several payment gateways to provide you with the ability to efficiently maintain, automate and manage your debit order submissions.

DEBI CHECK

Are you ready?

We are. Let us help you.

VoIP

You have to feel it to believe it.  The possibilities are endless.

Outbound.  Inbound.  All the way around! Powerful fully integrated phone call functionality in the form of Click to Dial and a Dialer entrenched in the system accompanied with specialised reporting to monitor performance and productivity.  Call recordings are stored on the system and are at your immediate disposal.

PORTALS

Transparency – business done right.

Debtors are each provided with debtor log in portal details which they can access at any time and review the transactional history and actions taken on their account.

AUDIT TRAIL

We’ve got your back!

Comprehensive audit trails and records that will assist you with audit requests from clients as well as for internal use.

BUSINESS INTELLIGENCE

Knowledge at your fingertips.

Dashboards, reporting and analytics to enable you to have an eagles eye view of the implementation success of strategies as well as performance of your agents, teams and departments. Real time updates on your customised dashboards.  What do you need?  We will build it with you.

OUR STORY

In 2004 we recognised the need for an effective and affordable debt collection system. Our aim was to offer the collection industry the opportunity to attain superior levels of efficiency and profitability at low costs. Legal and debt collection experts joined a team of IT specialists to create Swordfish – the streamlined debt collection solution. Our journey thus far may be summed up in the following words:

“Our adversary was complexity. Our aim was simplicity. Our result is effortless.”

It is this effortless simplicity that our identity aims to reflect. The same simplicity that makes the Swordfish system the widely used and preferred application.

We are passionate about using technology to create solutions for and with our clients. We continuously craft and improve Swordfish to reduce the effort and dependency on human intervention through smart automation. Swordfish is a system that is scalable and adaptable to different and unique environments and workflows. We do not just follow technology trends but rather set new benchmarks with our clients. The best of the best. As a result Swordfish is expanding globally and chosen by leaders in the debt collection industry as the must have solution.

Our flagship product – Swordfish Professional, Advanced and Enterprise continues to show its value as a cradle to grave debt collection system. It has become a household name and the preferred solution in the industry. With industry leading functionality, integrations, legal application and compliance – it sets itself apart.

To complement our Swordfish solutions offering we proudly introduce Swordfish Essential. Your cash flow management tool for SME’s with a bit of magic. Swordfish Essential will assist small business owners to keep on top of current debtors, build a file, interrupt prescription, ensure correct steps are followed, actions taken and best of all provide you with a magic outsource button which offers you direct access to a panel of leading debt collection agencies eager to take away your headache of clients unwilling to pay.

Gone are the days of endless calls trying to get hold of someone that is willing to assist you on your single account handovers. Gone are the days of insufficient data provided at the point of handover. All because of one button. Try your free trial today. Want to be considered for our panel? Contact us.